Platinum Support

Platinum Portal site is a secure site and uses what’s called 128-bit encryption, which is the strongest encryption commercially available for secure communications. This allows your web session to authenticate securely with our platinum web server.

• Platinum will work in Internet explorer 6 or higher. For optimum performance we recommend Firefox or Internet explorer 8
• Your company firewall must allow secure HTTPS traffic to and from port 443.
• Valid logon name and password are required to access platinum. These details will be issued by your local Meridian Customer Service Representative.

Should you have any difficulty gaining access to the Platinum Portal you should firstly check with your IT Support team to ensure your firewall is allowing traffic to and from port ‘443’. 

Should you experience any other problems connecting to this Platinum Portal, please contact your local Meridian customer service representative or send a detailed message via our online support form.